PHOTO SESSION FROM HELL!

I am pretty sure that JC Penny's portrait studio just lost me and my family as a customer for life, unless they really pull something out of their ass to fix the problems that they caused tonight.
First of all, this was Vivian's first photos, and first professional pictures of her and Nicolas. I made the appointment last night, they got me a time for 4:30 today. We got there at 4:15 just to be safe, and wow was I wrong!
We walked upstairs to find mass hysteria going on in the whole corner of the store, where people just looked angry as we walked up. I stood there waiting for someone to at least check me in for almost 30 minutes. I am a VERY patient person when it comes to people who have to deal with jerks, and are in customer service. So when they finally got to me at 4:45 just to tell me that there was well over an hour wait, I was polite, and just told them to call me when they were ready for me. I filled out the paper work and went to walk around the mall with my mom, Nicolas, and Viv.
They told me that they would call me while the people before me were in their session, so I figured I'd have enough time to get up there and get Vivian changed and be fine (I wasn't going to put a pretty dress on her just to have her spit up on it before it was time to get her picture done.)
We walked up there getting ready to put Vivian's dress on, since we brought 2 outfits we were about to tell the lady about the 2 outfits we brought, and what kind of pictures we were looking for, when she tried to tell us that we were only aloud to use 1 outfit each, and that we only had 10 minutes for the shoot. Now, this is after I just filled something out asking about how many outfits I was going to have, and the prompt on the phone yesterday informed me to be prepared to take up to 90 minutes for the photo shoot. Apparantly this only applies to the NON holiday part of the year, but everyonen failed to let us know this. My mom about threw a fit, because they expected us to wait patiently, but when it came to be our turn, they wanted to rush us out... SORRY that isn't how this was going to happen. They wanted us to only take 10 minutes for picture time.. 10 MINUTES!!? Are you kidding me, we had 2 outfits, and I was hoping that they were only going to focus on us for as long as we wanted. We worked out something where we could change outfits, and let people go inbetween us while I fed the baby, and got them changed and everything.
So we got the pictures done, it took a total of 4 hours! But apparantly my mom managed to get a butt ton of pictures for a super cheap price. I just felt really bad for the girls working there, you could tell that they probably were all about to have a nervous breakdown from dealing with all the customers yelling at them all day. JC penny's just doesn't know that you can't ask people with infants and small children to take only 10 minutes, and expect to book a whole day of people, and think that they're not going to get mad for waiting for 2 hours. On top of that think that your staff (or anyone for that matter) should have the patience to deal with everyone for 12 hours at a time (that's how long the girl had been there)....
All in all, NOT a great experience, I'll probably just go to Walmart next time.